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Students' submission
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I subscribed for the Gold Plan in which I can keep my students' submission for 1 year. However, my subscription ended and so I am automatically put on the Free Plan. All of my students' submission have now been removed as it has passed 1 month on the Free Plan.

My question is, if I resubscribe to the Gold Plan now, will I be able to retrieve all my students' submission?

by Teacher Tiara
12/07/2021

Answers

Hi Tiara, 

Yes, if you subscribe again with the same account you will be able to see all of your student submissions that are less than a year old. 

Have a good day 

Hi @Chrisian, 

I have the same issue here and I got offered a gold plan again after completing the quick survey of yours. 

However, all my students' submissions don't seem to have been retrieved as mentioned above. 

Can you suggest a solution here?  I will very much appreciate it if I can retrieve those submissions because it's empty now. Thank you.

Best regards,

Shane 

Shane Smithtiwin 02/02/2022

Hi Shane,

I apology for the inconvenience. We have solved the problem and your submissions should appear in your account.

If the problem persists, please contact us again.

Have a good day