Download Submission with Corrections in Text Box

SOLVED

Hello, I have a problem downloading some submissions.

I corrected one submission by adding a written comment, and after downloading it the first time, I realized that I had made a mistake in my comment. So, I go back to the topworksheet, correct it, and download it again, but the comment remains the same, without my correction.

I tried deleting that box, and writing another one, and then I try to download it, but a sign pops up saying "you are already downloading this submission. Please check other browser windows, or contact us if error persists".

I'd really like to download the submission again, but with my comment corrected.

Thanks for reading.

by María Laura

10/25/2023

Answers

Hi Maria,

We have identified and fixed the problem. You should be able to download the updated submission now.

Apologies for the inconvenience.

Christian TopWorksheets 10/25/2023

Thank you, Christian, for the help.

Unfortunately, the problem persists.

I went back to this topworksheet in particular, and I tried downloading it again, but the the same message popped up: "You are already downloading this submission. Please check other browser windows, or contact us if error persists".

What can I do ?

Thanks again!

María Laura 10/25/2023

Hi Maria,

Sorry, the previous error left an inconsistent data in the download queue. You should be able to download it now without any more issues.

Thanks for your patience.

Christian TopWorksheets 10/25/2023

Now, it's worked!

Thank you so so much, Christian!!

Have a wonderful day!!!

María Laura 10/25/2023