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Hello, 'm decided to no longer use the features on silver subcription but i don't know how to cancel it to free form. Please help me! 

by Delsa Ardianti
15 days ago

Answers

Hi,

To cancel your premium plan you just need to go to the billing page: https://www.topworksheets.com/teacher/billing and press the "I want to cancel my subscription" button. The subscription will stay active until the billing period has ended but no additional charges will be made into your credit card.

Kind regards.


Hi, Thank you for answering.

After I went to that page, I didn't find the "I want to cancel my subscription" button. There's only the "Update billing data or payment method" button. What do I have to do?

Delsa Ardianti 14 days ago

Hi,

Apologies we didn't see that your subscription was in payment pending. We have manually cancelled your subscription. Your account is now on the free plan.

Kind regards.

Thank you so much!! 

Delsa Ardianti 14 days ago