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Blank downloaded students' worksheet
SOLVED

Why there's always a blank worksheet when i downloaded the students' worksheet after i marked them? well not all but it's like 90% of the time. It is so frustrating having to check every single PDF after downloaded them, just to make sure it's not blank. Sometimes i have to download it again and again up to five to six times just to get the none blank downloaded worksheet.

by mai101kim
10/26/2021

Answers

Hi mai101kim,

We are very sorry to hear that. We've tried to download a couple of your student submissions and the PDF looked correct. Can you tell us the browser or device your are using, or if the worksheet giving you problems is a specific one and we'll investigate and try to solve the problem.

Sorry for the inconvenience

I usually work with my laptop and using Mozilla Firefox as my web browser.

mai101kim 11/03/2021

Thanks for the followup, we'll look into it.

Hi,

We have uploaded a fix to solve the problems with this blank download. Sorry for the inconvenience and we hope it's solved now.

Thanks for your patience.