Customer Support Quiz
Sonia Alexandra Mejia Quintanilla Customer Support Quiz
Welcome to the Customer Support Quiz! This quiz will test your knowledge on customer support concepts and practices. There are a total of 10 questions, and each question is worth 1 point. Good luck!
What is customer support?
A) A range of services to assist customers in making cost-effective and correct use of a product.
- B) A method of selling products to customers.
- C) A system for managing customer complaints.
- D) A marketing strategy to attract new customers.
2. What are some examples of customer support services?
A) Installation, troubleshooting, and maintenance.
- B) Sales, advertising, and marketing.
- C) Accounting, finance, and HR.
- D) Research and development, product design, and manufacturing.
3. Which communication channels are commonly used for customer support?
4. What is the importance of effective problem-solving in customer support?
A) It helps reduce costs for the company
B) It improves customer satisfaction.
C) It increases sales and revenue
D) All of the above
5. What is the purpose of offering self-service support options?
6. True or False: Automation should always be prioritized over personalized support.
7. Which tools are recommended for customer support teams?
A) Dedicated customer service software.
B) Shared Gmail or Outlook mailbox.
C) Social media platforms.
D) Project management software.
8. True or False: Speed is more important than quality in customer support.
9. What are holistic metrics in customer support?
A) Metrics tied to cost-cutting.
B) Metrics that focus on customer satisfaction and company-wide goals.
C) Metrics related to response time and call resolution.
D) Metrics used for performance evaluations.
10. How can customer support teams make it easy for customers to get support?
Other worksheets of English language: Vocabulary
