The best way to apologize

Task 1. You’re going to watch a video titled The Best Way to Apologize. Before you do, think over the following questions.

1. When was the last time you apologized to someone? How did you do it? Did they accept your apology?

2. Why might people need to apologize? 

3. What are some good ways to say that you’re sorry?

Task 2. Watch the video and complete the sentences with the information from the video. We'll discuss it in class.

1. The most important part of an apology is ...

2. The purpose of a good apology is ...

3. You should try to understand the other person’s perspective when ...

4. The “offer of repair” is ...

Task 3. Watch the video again and fill in the gaps with the words you hear.

1. From classic non-apologies to

excuses, and

corporate promises.

2. These factors can help you make

3. While this is obviously an embarrassing accident,

and apologizing is the right thing to do.

4. A good apology is about understanding the perspective of the

5. This kind of clarity can help you recognize your

6. It indicates that you know exactly how you

up.

7. Try to explain what you’ll do to repair the

caused by your

8. Apologies are about expressing

and accepting

9. It's the first step on the road to