Telus roles

Below you will have to draw based on your previous knowledge. Be creative.
Language: English
Subject: English language > Vocabulary
School grade: Guatemala Guatemala > Otros > Adultos
Age: 18 - 60
Telus roles
Below you will have to draw based on your previous knowledge. Be creative.
What does an agent look like?
Draw it here
What's the short form for customer service representative?
CRS
CSR
CSS
Telus roles
Draw the following positions at Telus in hierarchical order. Use your schema.

QA/TL/agent/trainer/Operations manager/workforce department/shift manager